RETURNS POLICY

We guarantee the quality of all of Sacred Nest products so when you order from us you should expect the highest quality product and service. However, if you have any problems with your product or order and let us know within 14 days, we’ll do everything we can to help. 

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If packages are sent to us in a bad condition, we unfortunately won’t be able to give you a full refund or exchange. To complete your return, please follow the below steps:

1. Package your items carefully, ensuring the items are in a re-saleable condition (i.e. brand new condition, in original packaging including shrink wrapping if applicable).

2. Add a note which states your name, address, order number, and reason for return.

3. Ensure you have correctly labelled your package using the address: Sacred Nest Ltd, Domestic at White Hart, Talybont-On-Usk, Brecon, LD3 7JD

4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We reserve the right to fully investigate claims that we believe are unfounded or fraudulent.